At Velasco, our dedication is to assist you when you require help, especially in pursuing compensation for injuries through accident claims against third parties.
We are committed to delivering the highest quality of service and promoting transparent communication. If our service or that of our panel of solicitors does not meet your expectations, we highly value your feedback to promptly address concerns and prevent recurrence.
How to Lodge a Complaint
Complaints can be filed through various channels:
- In-person
- By telephone
- By fax
- By email: info@accidentatworkclaimsline.co.uk
- In writing: Velasco Limited, Registered Office 301 The Tea Factory, Office 319, St Peter’s Square, Fleet Street, Liverpool L1 4DQ
Procedure for Complaining About a Solicitor
If dissatisfied with a solicitor’s service, we recommend addressing the issue directly with them. Our commitment extends to forwarding all complaints about solicitors working with us to ensure they are aware and can address concerns.
If unsatisfied with their response, you can contact the Legal Ombudsman, a free, impartial, and independent organisation.
Legal Ombudsman Contact Details: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
For residents in Scotland, contact the Scottish Legal Complaints Commission.
Scottish Legal Complaints Commission Contact Details:
Scottish Legal Complaints Commission, The Stamp Office 10 – 14 Waterloo Place, Edinburgh EH1 3EG
Tel: 0131 201 2130
Fax: 0131 201 2131
Email: enquiries@scottishlegalcomplaints.org.uk
Complaint Handling Process
- You’ll receive acknowledgment of your complaint within 5 working days with details of our complaints procedure
- You’ll receive a progress update within 4 weeks, providing a final response or an explanation for any delay
- If no response within 8 weeks is received, you’ll receive a definitive/final response or an explanation for the delay
Our Commitment to You
We are committed to continuous improvement. You can explore our promises to you in our:
- Privacy Policy
- Cookies Policy
Financial Ombudsman Service Contact Details
Velasco Limited is registered with the Financial Conduct Authority (FCA). You can find our regulatory information here. A complaint can be made to the Financial Ombudsman Service, whose contact information can be found below:
The Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London E14 9SR
Tel: 0800 376 0150
Next Generation Text Relay: 18002 020 7964 1000
Website: www.financial-ombudsman.org.uk