Privacy Policy

Last Updated: 12th September 2024

Velasco Limited, trading as Data Breach Claims UK (https://www.databreachclaims.org.uk), is committed to safeguarding the privacy of our website visitors and clients. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website or engage with our services. By using our site, you agree to the terms of this policy.

1. Who We Are

Velasco Limited, a claims management company authorised and regulated by the Financial Conduct Authority (FCA), operates this website. Our registered office is 301 Tea Factory, Office 319, St Peter’s Square, Liverpool, L1 4DQ, and our FCA registration number is 839005.

If you have any questions about this Privacy Policy, please contact us at:

  • Email: info@databreachclaims.org.uk
  • Phone: 02080503051

2. What Personal Data We Collect

We may collect, store, and use the following kinds of personal data:

  • Contact Information: Your name, email address, phone number, and postal address when you fill out forms on our website or correspond with us by phone, email, or otherwise.
  • Claims Data: Information related to your data breach claim, including details of the incident and any supporting documentation.
  • Technical Data: Your IP address, browser type, geographical location, referral source, length of visit, and pages viewed.
  • Communication Data: Any correspondence or feedback you provide when you contact us or submit a query through the website.

We do not collect any special categories of personal data, such as race, ethnicity, religious beliefs, health information, or biometric data unless required for the processing of your claim.

3. How We Use Your Personal Data

We use the personal data collected to:

  • Provide Advice and Support: To assist you with data breach claims and related services.
  • Manage Your Claim: To process, manage, and pursue your claim.
  • Communication: To respond to your inquiries and send important updates about our services.
  • Improve Our Website: To monitor and improve the performance and functionality of our website.
  • Legal Compliance: To comply with our legal obligations, including FCA regulations.

4. Legal Basis for Processing Your Data

We process your personal data based on the following lawful grounds under the General Data Protection Regulation (GDPR):

  • Consent: Where you have given explicit consent for us to process your personal data.
  • Contractual Necessity: When the processing is necessary for the performance of a contract with you (e.g., pursuing a data breach claim).
  • Legal Obligation: Where we are legally required to process your personal data (e.g., FCA regulations).
  • Legitimate Interests: For our legitimate business interests in providing and improving our services, except where your privacy interests override these.

5. Data Sharing and Disclosure

We may share your personal data with the following third parties:

  • Service Providers: Such as IT support, web hosting, and claims processing partners who assist in the operation of our website and services.
  • Legal Authorities: Where required by law, we may disclose information to regulatory bodies, law enforcement, or in response to a legal process.
  • Third-Party Advisors: Solicitors, financial advisors, or other experts assisting with your claim.

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Retention

We will retain your personal data only for as long as is necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, or reporting requirements.

Once your data is no longer needed, we will securely dispose of it in accordance with our data retention policy.

7. Your Data Protection Rights

Under GDPR, you have several rights concerning your personal data:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Rectification: You may request corrections to any incomplete or inaccurate data we hold.
  • Erasure: You have the right to request the deletion of your personal data where there is no legitimate reason for us to continue processing it.
  • Restriction of Processing: You can ask us to restrict how we process your data in certain situations.
  • Data Portability: You have the right to request the transfer of your personal data to another organisation.
  • Objection to Processing: You may object to our processing of your data for specific reasons, such as direct marketing.

To exercise any of these rights, please contact us. We will respond to your request within one month of receiving it.

8. Data Security

We are committed to ensuring the security of your personal data. We use a variety of security measures to protect your data from unauthorised access, disclosure, or misuse, including encryption, firewalls, and secure servers.

While we take reasonable steps to safeguard your personal data, no system can be completely secure, and we cannot guarantee the absolute security of your information.

9. Cookies

We use cookies to improve the user experience on our website. Cookies are small text files placed on your device that help us remember your preferences and understand how visitors interact with our site.

For more information on how we use cookies, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of these third-party sites before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we are protecting your data.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

  • Email: info@databreachclaims.org.uk
  • Phone: 02080503051

This Privacy Policy complies with the GDPR and UK data protection regulations. By using our website or services, you acknowledge and accept the practices outlined in this policy.